FAQ

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[/cmsms_column][/cmsms_row][cmsms_row data_padding_bottom=”10″ data_padding_top=”50″ data_color=”default” data_width=”boxed”][cmsms_column data_width=”1/1″][cmsms_heading type=”h1″ font_size=”40″ line_height=”55″ font_weight=”400″ font_style=”normal” text_align=”center” animation_delay=”0″]Got Questions? We Have Answers[/cmsms_heading][cmsms_text animation_delay=”0″]

For more information about Little Princess Spa®, please call 720-355-9547

[/cmsms_text][/cmsms_column][/cmsms_row][cmsms_row data_width=”boxed” data_color=”default” data_padding_top=”15″ data_padding_bottom=”50″][cmsms_column data_width=”3/4″][cmsms_toggles mode=”toggle” active=”1″ animation_delay=”0″][cmsms_toggle title=”What does Little Princess Spa provide?”]

Little Princess Spa is a private event venue. We operate by appointment only for spa, salon and private parties. We provide birthday parties, themed parties, baby showers by appointment only. We also provide DAY SPA individual appointments for your girl to feel like a princess any day of the year. Additionally, we host events throughout the year, including camps and classes.

[/cmsms_toggle][cmsms_toggle title=”How do I tip the fairy providing services?”]

Tips are welcome for all of our entertainers. To show your appreciation, you are welcome to tip them appropriately. Any tip is appreciated!

Typically, gratuity recommendation is 20% tip for all party/appointment packages.

[/cmsms_toggle][cmsms_toggle title=”Is Little Princess Spa a private or group venue?”]

Little Princess Spa is a PRIVATE event venue. This means you and your guests will have the whole venue to yourself. You will not need to share your reserved time-slot with others who are not your guests.

Little Princess Spa Public Events are on a group basis, you will share the venue with other guests with also purchased tickets.

[/cmsms_toggle][cmsms_toggle title=”Is the Spa opened everyday?”]

Yes, Little Princess Spa is open everyday by only able to accomodate previously scheduled appointments and parties. We are NOT currently accepting walk-ins at this time. You must schedule a date and time for any event. Please call or email us to book your next event.

  • (720) 355-9547
  • superior@littleprincessspa.com

[/cmsms_toggle][cmsms_toggle title=”What are the ages we cater?”]

We cater to children between the ages of  2-15. It is up to a parent/adult to assess the maturity of their child to receive our mini-spa services.

[/cmsms_toggle][cmsms_toggle title=”What are the phone office hours of operation?”]

We are not available to the public for walk-ins with set business hours because we are an appointment-only business for private functions. We schedule parties and events seven days a week and are looking forward to finding the perfect time for your next event!

Below are the times that we are available by phone and by email to schedule appointments/parties:

Our phone and email hours of operation are Monday through Friday from 10:00am-5:00pm.

  • (720) 355-9547
  • superior@littleprincessspa.com

If you need immediate assistance during Saturday and Sunday please email the spa at littleprincesspa.superior@gmail.com

[/cmsms_toggle][cmsms_toggle title=”How do I book a party?”]

Please call or email us to book the date/ time you would like. We require a 50% deposit to hold the date and time which is non refundable.

Once a party is booked, we do not change the date/time.

  • (720) 355-9547
  • superior@littleprincessspa.com

[/cmsms_toggle][cmsms_toggle title=”How do I book an individual/small group day spa or salon appointment?”]

In order to book an appointment, please call or email us with your desired day and time. We require a 50% non refundable deposit for all appointments.

Once an appointment is booked we do not change the date or time

  • (720) 355-9547
  • superior@littleprincessspa.com

[/cmsms_toggle][cmsms_toggle title=”What are the times slot for parties? “]

  • For Saturday and Sunday times slots for a 2 hour party are 10am-12pm, 1pm-3pm, 4pm-6pm.
  • For Saturday and Sunday time slots for a 3 hour party are 10am-1pm, 1pm-4pm, 4pm-7pm
  • For Monday thru Friday time slots for a 2 hour party 4pm-6pm, 5pm-7pm
  • For Monday thru Friday time slots for a 3 hour party 4pm-7pm, 5pm-8pm

[/cmsms_toggle][cmsms_toggle title=”Is there a refund in case we cancel the party?”]

No. Unfortunately there is NO refund for parties or day spa appointments that are cancelled.

Little Princess Spa will not issue any refunds or changed the date and time of the party, appointment or event. In the event of Force Majeure ONLY Little Princess Spa shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, pandemic, virus, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any as ‘FORCE MAJEURE’). Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE. WE WILL NOT ISSUE A REFUND; we will issue a credit of the non-refundable deposit paid by you for you to use towards your next party/appointment/event; this only applies if force of majeure occurs.

[/cmsms_toggle][cmsms_toggle title=”What are the prices for the parties?”]

Please check out our birthday party packages tab.

[/cmsms_toggle][cmsms_toggle title=”What is my role as a parent at Little Princess Spa?”]

We have a space for parents, our “Lounge” with ample seating and a coffee table at the front of the spa. We invite parents to enjoy their time but PLEASE be mindful of your child. The fairies are occupied providing the magical services and we appreciate the assistance of each parent that is present.

WE ARE NOT RESPONSIBLE IF A CHILD IS LOST, MISSING, OR WHO THE CHILD LEAVES WITH. We recommend parents or adults hosting the party be aware of who is picking up each child.

[/cmsms_toggle][cmsms_toggle title=”Who is responsible for my kids/guests and dismissing the kids at the end of the party?”]

The parents or adults hosting the party are responsible for their kid/guests and dismissing the kids at the end of the party. We are a private party venue with 1 front door entrance where it can be easily monitored for who comes in and out. We recommend parents have the contract of every child guest’s pick-up.

A child from a previous party is NOT allowed to stay behind alone to wait for a late pick-up. We request that the parents or responsible adult hosting the party wait with them outside the venue if it is past their party time-frame.

We have safety cameras in all areas of the spa in all of our locations.

[/cmsms_toggle][cmsms_toggle title=”What happens with a guest who arrives late?”]

Arriving late will deprive you and your guests’ valuable service time. As a courtesy to the next guest, your treatment will end at the time originally scheduled.

[/cmsms_toggle][cmsms_toggle title=”How do I sign my Little Princess Spa Waiver?”]

We have an electronic waiver at the entrance of the spa that must be filled out by their guardian for every guest and non-guest child will be inside the venue.

You can also find a link to this waiver on our website for kids that are arriving with other parents.

[/cmsms_toggle][cmsms_toggle title=”What are the prices for the birthday parties?”]

Our pricing for all birthday party packages can be found on our website. www.littleprincessspa.com/superior/prices/

Our pricing on the packages includes the use of our private event space and dedicated staff for the events. There is no minimum number of kids on any of our packages, but does include a maximum. The pricing is not reduced if the number listed to included is not met for our packages.

All parties will receive the same excellent customer service and dedication that we provide.

Tips are welcome for all of our events. Our gratuity recommendation is 20% for all our entertainers.

[/cmsms_toggle][cmsms_toggle title=”What are the prices for the individual day spa appointments?”]

Our pricing for all birthday party packages can be found on our website.

www.littleprincessspa.com/superior/spa-services/

Our pricing on the packages includes the use of our private event space and dedicated staff for the events. There is no minimum number of kids on any of our packages, but does include a maximum. The pricing is not reduced if the number listed to included is not met for our packages.

All parties will receive the same excellent customer service and dedication that we provide.

Tips are welcome for all of our events. Our gratuity recommendation is 20% for all our entertainers.

[/cmsms_toggle][cmsms_toggle title=”What should I bring to my princess spa party?”]

We have 3 white wood tables decorated in front of the spa for you. You are welcome to bring outside foods, snacks, deserts, birthday cake/cupcakes; we recommend finder foods and quick bites but this is up to you. Any trays you will need to display or setup your food. WE PROVIDE A CAKE STAND FOR YOUR USE WHILE IN THE SPA.

Water, juice, soda and drinks for the parents such as wine or champagne. Bring ICE!! We do have two ice buckets for use in the spa and will provide wine or champagne glasses.

For decorations you can bring ballon bouquets, table centerpieces, candy stations, small name banners, flowers, Good bags or treats to hadn’t out at the end of the party.

We sell a party utensil kit for $25. This can be added to any party package. If you choose, you can bring your own utensils, cake plates, food plates, napkins, disposable cups, forks, spoons and knives, if necessary.

In addition please visit our add-on page for additional items you can add to your party package. www.littleprincessspa.com/superior/party-add-ons/

ITEMS NOT ALLOWED: Confetti, Orbeez, Soap Bubbles, Swing Pinatas or any flames/fireworks.

[/cmsms_toggle][cmsms_toggle title=”Do you allow outside food? Do you provide food packages?”]

Yes, we allow outside food for all birthday party packages. See our party add-ons or call the locations nearest to you for food package information.

If you are having outside food delivered (pizza), we recommend the food to arrive 20-30 minutes after your party’s starting time.

Please avoid soups or extremely messy food for the kids.

We DO NOT allow food, drink and cake for day spa appointments and events.

 

[/cmsms_toggle][cmsms_toggle title=”Can I bring a cake/cupcake or snacks to my Day Spa Appointment?”]

No, We DO NOT allow food, drink and cake for day spa appointments and events.

[/cmsms_toggle][cmsms_toggle title=”Can I arrive early to setup and decorate my party?”]

Yes, we allow you to arrive 30 minutes prior to your party’s start time. PLEASE do not arrive before this.

Example – If your party is at 1PM, you can come in at 12:30PM

[/cmsms_toggle][cmsms_toggle title=”Does the Spa provide help for the setup? Do I have to clean up the venue after the party?”]

Yes, we DO provide help, our fairies and supervisor will assist you in setting up your food, drink and decor if you arrive prior to the start of your party. Please understand there is a limited time for setup. If you do not arrive 30 minutes prior to the party commencing, we CANNOT guarantee the fairies will have time to help you set up the food and decorations. The party will begin on time.

No, you DO NOT have to clean up, clean up is done by our staff after you party is over.

The party will be begin on time and end on time!

[/cmsms_toggle][cmsms_toggle title=”Can I bring in Ice Cream or Ice Cream Cake?”]

NO, no ice cream or ice cream cake is allowed since we do not have a freezer.

[/cmsms_toggle][cmsms_toggle title=”Do I pay for a last minute or ″NO-SHOW guest?”]

YES, YOU WILL BE CHARGED FOR THE NUMBER OF KIDS YOU CONFIRMED (REGARDLESS OF IF SOMEONE DOESN’T SHOW UP THE DAY OF). Our office will call you the week of your party to confirm your final number of guests. THIS NUMBER MUST BE CONFIRMED BY WEDNESDAY FOR WEEKEND EVENTS.

You will pay for the number of kids confirmed on your invoice. WE DO NOT MAKE ANY EXCEPTIONS!!

If a last minute guest arrives. We can NOT guarantee services can be performed on this guest. We do require pre-confirmed numbers to ensure we have the appropriate amount of fairies available to perform services. If we are able to accommodate a last minute guest, you will be charged for this guest.

[/cmsms_toggle][cmsms_toggle title=”Confirming party guests, when does this happen?”]

Our office will call you the week of your party to confirm your final number of guests. THIS NUMBER MUST BE CONFIRMED BY WEDNESDAY FOR WEEKEND EVENTS. YOU WILL BE CHARGED FOR THE NUMBER OF KIDS YOU CONFIRMED (REGARDLESS OF IF SOMEONE DOESN’T SHOW UP THE DAY OF).

You will pay for the number of kids confirmed on your invoice. WE DO NOT MAKE ANY EXCEPTIONS!!

If a last minute guest arrives. We can NOT guarantee services can be performed on this guest. We do require pre-confirmed numbers to ensure we have the appropriate amount of fairies available to perform services. If we are able to accommodate a last minute guest, you will be charged for this guest.

PLEASE NOTE, If you are over a certain number of guests or add-ons require, and additional hour may be required. This is not Guaranteed unless it is booked at the same time of the event. If you believe you may need EXTRA time, please book this the same day and the original reservation. We can only have the maximum number of guests at party packages due to timing constraints.

[/cmsms_toggle][cmsms_toggle title=”What happens if my guests(s) arrive late?”]

If any of your guest(s) arrive late for the party, some of the spa services that are included in your packages may be reduced/cut-off. Meaning that your late guest will not be guaranteed to get all of the spa services included in your party package because time will not permit. The party lead will let you know which services your late guests will not be getting and which spa services your guests may be getting.

The guest(s) that arrive on time will be participate in the pink lemonade cheers. This toast is done in the first 10-15 minutes from the start of the party. Any guest(s) arriving after this time will not participate in the toast.

[/cmsms_toggle][cmsms_toggle title=”What happens if I arrive late?”]

For day spa appointments

If you do not show up to your appointment you will lose your deposit. Any late arrivals are NOT guaranteed to receive all of the services included in appointment package. If you arrive more than 15 minutes past your appointment time, your appointment will be cancelled automatically, and your deposit will NOT be refunded or changed to another date. You will need to call, reschedule and make a new deposit

For party packages

If you do not show up to your party you will lose your deposit. Any late arrivals are NOT guaranteed to receive all of the services included in party package. You may add time on to your package is space allows, but this is not guaranteed!

The party will start on time and end on time! If the parents or birthday girl arrive late, we reserve the rite to make some changes to the amount of services to better accommodate your party.

[/cmsms_toggle][cmsms_toggle title=”Do the kids/guests wear shoes or socks during the party?”]

NO SOCKS ARE ALLOWED during the party. We take off any shoes, sock or stockings before we start the spa services. We put their shoes and socks/stockings back on at the end of the party/day spa. This is our protocol for safety reasons.

[/cmsms_toggle][cmsms_toggle title=”Can siblings of guest stay?”]

YES, sibling are welcome to stay, but may not do the spa services or other activities included in the party package unless they are a confirmed guest. We kindly ask that there is a max of 2 adults per child.

[/cmsms_toggle][cmsms_toggle title=”Is the party/ appointment at the spa private?”]

Yes it is, the spa is only for you and your guests to enjoy.

[/cmsms_toggle][cmsms_toggle title=”What sanitary precautions do you take for every party?”]

All of Little Princess Spa hair combs are sanitized for every party/ appointment.

Please be advised that should the girl arrive at the salon with lice, we will not provide any type of HAIR services.

[/cmsms_toggle][cmsms_toggle title=”Can I add additional services to my package or upgrade my party package before my party?”]

Yes, if ample time is available to make changes necessary. For this you should CALL our office where you booked your reservation and speak to them about you options. Please see our add-ons for items that require additional hours.

If you need an additional hour, that needs to bee booked the day that you booked your time slot.

[/cmsms_toggle][cmsms_toggle title=”Are the spa services performed by estheticians/cosmetologists?”]

No, all of our Spa Services are FOR ENTERTAINMENT PURPOSES ONLY. They are done by our magical fairies!

[/cmsms_toggle][cmsms_toggle title=”What sanitary precautions do you take for parties and day spa appointments?”]

We use disposable applicators for every child’s makeup. We do not touch products to the skin directly (ex. Lipstick is not applied directly, we use a disposable tool). Every child has their own combo for hair-do, we do not reuse combs, they are sanitized through a multi-step process and stored in Barbicide.

Please be advised that if a child has LICE we WILL NOT provide any type of hair service and it will be communicated to the responsible adult present.

The water for Mini-Mani and Mini-Pedi is changed and bowls are sanitized between every child. Our Mini-Facial is applied with disposable cotton balls.

The spa is cleaned and all surfaces are sanitized before every party. We want our customers to know they have a fresh and clean private venue just for them for the duration of the event.

Hand Sanitizer is present at stations in the spa.

[/cmsms_toggle][cmsms_toggle title=”Do you guys provide haircut?”]

Please call desired location and for prices check out our website on the Hair Salon Service tab.

[/cmsms_toggle][cmsms_toggle title=”Where can I find my invitation? Where can I find the waiver?”]

The invitation can be found on our website.

At the top of the website, please click on about us, downloads, invitation.

Our waiver can also be found in this section.

[/cmsms_toggle][cmsms_toggle title=”Little Princess Spa Recommendations”]

  • Parents are encouraged to bring girls nails polish-free and clipped.
  • An 20% tip total of the party package for the entertainers.
  • We kindly ask if parents are bringing any food, drinks and decorations please come in 30 minutes prior to your party schedule time.
  • We kindly as for all guest to arrive on time for parties/ appointments. Services commence promptly at scheduled party time, any late arrivals are NOT guaranteed to receive all of the services included in party package.

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